TrainPlex ("we", "us", "our") is a managed AI training service operated by Cybdeer Network Pvt Ltd, headquartered in Jaipur, Rajasthan, India. We connect Indian-language AI Trainers with global AI companies for RLHF, annotation, and evaluation work.
This Privacy Policy explains what personal information we collect when you visit trainplex.in, apply as an AI Trainer, or engage us as a client — and how we use, share, and protect that information. By using our services you consent to the practices described here.
From AI Trainers: full name, email, phone, city/state, PAN number, Aadhaar number (for KYC), bank account or UPI details (for payouts), language proficiency, education level, work samples, Google account information if you sign in via Google OAuth.
From clients: company name, contact person, billing details, and any data you provide as input for annotation or RLHF projects.
From all website visitors: IP address, browser and device information, pages visited, referral source, and cookies. We use Google Analytics for aggregated traffic measurement.
We use personal information strictly for: (a) reviewing AI Trainer applications and verifying identity; (b) assigning tasks, evaluating quality, and processing weekly payouts; (c) delivering services to clients per signed agreements; (d) communicating about your account, invoices, and product updates; (e) complying with Indian tax and regulatory requirements; (f) detecting fraud or platform abuse.
We share minimum-necessary data with: Netlify (website hosting), Google (Analytics, OAuth login, Workspace), Zoho (transactional email), and payment processors required for INR disbursement. Client projects see only anonymized trainer IDs — never personal identifiers.
We do not sell personal data. We do not share your information with advertisers or data brokers.
We use HTTPS across all our properties, encrypt sensitive fields (PAN, Aadhaar, bank details) at rest, maintain access controls on administrative systems, and log privileged actions for audit. Despite these measures, no system is perfectly secure — we will notify you promptly if a breach affects your data.
Application data from rejected applicants is retained for up to 2 years. Active AI Trainer records are retained throughout your engagement and for 7 years thereafter to comply with Indian tax record-keeping requirements. Client records are retained per your Master Services Agreement, typically 7 years.
As a Data Principal under India's Digital Personal Data Protection Act 2023, you have the right to: access your personal data, request correction of inaccuracies, request erasure where legally permissible, nominate another person to exercise your rights in case of death or incapacity, and lodge a grievance with our Grievance Officer.
To exercise any of these rights, email contact@trainplex.in. We respond within 30 days.
We use essential cookies for session management and analytical cookies for aggregated traffic analysis (Google Analytics). You can disable cookies in your browser settings, though some features may not work correctly.
TrainPlex is not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal information, please contact us immediately for deletion.
Our servers are located in India. Some third-party processors (Google, Netlify) may process data outside India under their own compliance frameworks. We ensure transfers meet Indian law requirements.
We may update this Privacy Policy from time to time. Changes take effect when posted here, with the "Last updated" date above revised. Material changes affecting active users will be communicated by email.
Grievance Officer / Privacy Contact:
TrainPlex (a flagship product of Cybdeer Network Pvt Ltd)
Jaipur, Rajasthan, India
Email: contact@trainplex.in
Website: trainplex.in
This Privacy Policy should be read together with our Terms of Service and Refund Policy. For information about TrainPlex services and how we work with AI companies, see our services, case studies, and home page. AI Trainers can review the AI Trainer programme or read our blog for practical guides on Indic AI data quality. Questions? Contact us.